Return and Refund Policy

Last updated on: September 8, 2026

Made-to-order products

Every Sky Mugz item is made-to-order and printed on demand once you place your order, featuring our original Chesapeake Bay photography. Because each piece is produced specifically for you and cannot be restocked or resold, we handle returns a little differently than a traditional retail store. Please read this policy carefully before purchasing.

Damaged, defective, or incorrect items

Your satisfaction matters to us, and we stand behind the quality of every product. If your order arrives damaged, defective, or if you receive the wrong item, we will make it right with a free replacement or full refund — no need to ship anything back.

To start a claim:

Contact us within 30 days of delivery.
Include your order number and a clear photo showing the issue.
Email bryan@skymugz.com or call +1 (443) 871-2777.

Once we review your photo and confirm the issue, we'll arrange a reprint or refund right away. Because your item was custom-made, you do not need to return the original product to us.

Change-of-mind, wrong size, or wrong color

Because our products are made-to-order specifically for you, we are unable to accept returns or offer refunds for change-of-mind purchases, or for orders where the wrong size, color, or variant was selected at checkout. Please review your selections, and check our sizing information where available, before completing your purchase.

If you have any questions about a product before you buy, reach out to us at bryan@skymugz.com — we're happy to help you choose the right item.

Order cancellations

Unfulfilled orders may be cancelled within 15 minutes of purchase. Once this window has passed, production begins and the order can no longer be cancelled. To request a cancellation within the eligible window, contact us immediately at bryan@skymugz.com or call +1 (443) 871-2777.

Refunds

When a refund is approved for a damaged, defective, or incorrect item, it will be issued to your original payment method. Please allow a few business days for the refund to process, and note that your bank or credit card company may take additional time to post it to your account.

If you have questions about a refund, contact us at:

bryan@skymugz.com or call +1 (443) 871-2777.

Questions?

We're a small business and we genuinely care about your experience. If anything about your order isn't right, please reach out — we'll do everything we can to help.

bryan@skymugz.com or call +1 (443) 871-2777.