Last Updated: [8/05/2024]
What locations do you ship to?
Lucky for you, we are currently offering FREE shipping within the USA! Be sure to take advantage of this promotion before its over (we normally offer free sipping on all orders over $80).
We package & ship orders to 48 of the major 50 states within the US excluding Alaska and Hawaii. Transit time will vary from location to location.
*We are currently Not accepting International orders at this time.
How long does an order take to arrive once shipped?
All orders are processed & shipped as soon as possible through many of our domestic warehouses, depending on the fastest shipping method available to your location. We typically take 2-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 4-9 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance or natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to bryan@skymugz.com for additional assistance in this matter.
Order cut off Time:
2:00 PM (GMT-05:00) Eastern Standard Time (New York)
The estimated delivery time will be calculated based on the time the order got placed (before or after order cutoff time)
Handling time (days): 2- 3 days / Fulfilled, Mon - Sun
Handling time is the difference between the order cut off time following placement of an order and when the shipment for the order is ready for transit (hand off to carrier).
Transit time: 2-6 days / Shipped, Mon- Sun
All destinations (with in the US)
Transit time is the time it takes the carrier to deliver a product to the customer.
Total delivery time: 4-9 business days
All destinations (within our US parameters)
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with insured shipping & handling to prevent lost packages. If your order happens to get lost in transit, or returned to us for any reason, we have your back! The postal service is out of our control once your package leaves our warehouse. However, in cases like this, because the packages are insured, we will send you a new package with priority shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Extended Delays
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible and we will do everything we can to help you resolve any situation that we have control over.
Email: bryan@skymugz.com
