Shipping policy
Shipping Policy
Last updated on: September 8, 2026
What locations do you ship to?
We package and ship orders to 48 of the 50 U.S. states, excluding Alaska and Hawaii. Transit time varies by location. We are not currently accepting international orders, but we offer free shipping on all orders within the USA.
How long does an order take to arrive once shipped?
Every item is made-to-order and printed on demand once you place your order, then shipped from one of our domestic production facilities using the fastest available method for your location.
- Handling time: 2–3 business days (production and processing)
- Transit time: 2–6 business days (carrier delivery within the U.S.)
- Total estimated delivery: 4–9 business days
Depending on your location, you may receive your order sooner. Please allow extra time during busy seasons, as postal delays are outside our control. Additional factors such as distance or severe weather may also affect delivery. Tracking information, including the carrier, is provided with every order.
Every order ships insured. If your package does not arrive, you are eligible for a refund or replacement.
For additional assistance, please contact us at bryan@skymugz.com.
Order cutoff time
2:00 PM Eastern Standard Time (GMT-05:00), New York
Estimated delivery time is calculated based on whether your order is placed before or after the daily cutoff time.
| STAGE | TIME FRAME | SCHEDULE |
|---|---|---|
| Handling | 2–3 business days | Fulfilled Mon–Sun |
| Transit | 2–6 business days | Shipped Mon–Sun |
| Total delivery | 4–9 business days | All U.S. destinations |
Handling time is the period between your order cutoff and when the shipment is handed off to the carrier. Transit time is how long the carrier takes to deliver to you.
Will I receive a tracking number for my package?
Yes. Tracking numbers are sent as soon as your order ships. Occasionally, delays beyond our control — such as postal backlogs — may arise. Thank you for your patience and understanding.
What if my order is lost in the mail?
Every order ships with insured shipping and handling to protect against loss. If your order is lost in transit or returned to us for any reason, we've got you covered. Because each package is insured, we will send a replacement with priority shipping and full tracking whenever possible. Please see our Return and Refund Policy for how this applies to specific shipping situations.
Extended delays
In rare cases, delivery may take longer than this policy states. If that happens, please contact us as soon as possible and we will do everything within our control to help resolve the situation.
Phone: +1 (443) 871-2777